Terms & Conditions

1. About These Terms

These Terms & Conditions govern the relationship between Teras Mahir ("we", "us", "our") and any individual or business ("you", "the client") who engages our consulting services or uses our website at terasma.cyou.

By engaging our services or submitting an enquiry, you agree to these terms. We recommend reading them at your own pace. These terms are governed by the laws of Malaysia.

If you have questions before proceeding, please contact us at [email protected] or call +60 4-263 7481.

2. Our Services

We offer three consulting packages for small businesses considering or already using AI tools:

• Starting Point Review (RM 560): A single-session assessment with a written summary. No follow-up obligation is created.
• Hands-On Setup Sprint (RM 1,380): Approximately one month of setup support for one practical tool, including brief staff guides and follow-up availability.
• Ongoing Advisory Partnership (RM 2,350/month): A continuing advisory arrangement, adjustable or pausable at any time with reasonable notice.

Specific deliverables, timelines, and scope for each engagement will be agreed in writing before work begins.

3. Engagement and Payment

An engagement begins when both parties have agreed on scope, and you have confirmed by email or signed a brief engagement letter. Payment terms are as follows:

• Starting Point Review: Full payment is due before the session date.
• Hands-On Setup Sprint: 50% is due at the start; the remainder upon completion.
• Ongoing Advisory Partnership: Invoiced monthly. The first invoice is raised at the start of the arrangement.

Payments may be made by bank transfer to the account details we provide on our invoice. Invoices are issued in Malaysian Ringgit (MYR).

We reserve the right to pause or reschedule work if invoices remain unpaid beyond 14 days of the due date. We will communicate with you directly before taking any such step.

4. What We Will Do

• Deliver the services as described and agreed in writing
• Communicate clearly, in plain language, without unnecessary jargon
• Maintain confidentiality regarding your business information (see section 7)
• Inform you promptly if scope or timeline needs to change for any reason
• Recommend only tools or approaches that we believe are suited to your situation
• Respect your pace — we will not pressure you into decisions or additional services

5. What We Ask of You

• Provide accurate and reasonably complete information about your business processes when relevant
• Make yourself or a key staff member available at agreed session times
• Give us timely feedback on drafts or recommendations where your input is needed
• Use any tools or documentation we help create responsibly and within the terms of the relevant providers

6. Cancellations and Changes

Client-initiated cancellations

• Starting Point Review: Full refund if cancelled more than 48 hours before the session. Within 48 hours, a 50% cancellation fee applies. Sessions may be rescheduled once without charge, subject to availability.
• Hands-On Setup Sprint: If cancelled after the initial 50% deposit has been paid but before work begins, a 25% administrative fee is retained. Once work is underway, no refund applies to work already completed.
• Ongoing Advisory Partnership: You may pause or end the arrangement at any time with 14 days' written notice. No further invoices will be raised after the notice period.

Changes to scope

If you request changes to an agreed scope, we will discuss the impact on timeline and fees openly before any adjustment is made. Changes are agreed in writing.

Consultant-initiated postponements

In the unlikely event we need to postpone a session, we will give you as much notice as possible and offer the next available suitable date. No fee applies for consultant-initiated postponements.

7. Confidentiality

We treat all information you share with us — about your business, staff, operations, and clients — as confidential. We will not share it with any third party except as necessary to deliver the services (for example, a tool provider), and only where that provider has appropriate obligations of their own.

We may, with your permission, reference your business as a case study in our marketing materials in general terms, without identifying details. We will always seek your explicit agreement before doing so.

8. Intellectual Property

Any written materials, process guides, or documentation we produce specifically for your engagement become yours to use for your business once payment is settled in full.

Our general methodologies, templates, and frameworks remain our intellectual property. You are welcome to use outputs we create for you, but not to resell or share our underlying templates with third parties.

9. Limitations of Liability

Our consulting services are advisory in nature. We offer recommendations and support; decisions about implementation rest with you. We cannot accept responsibility for business outcomes resulting from advice given in good faith based on the information you provided.

We recommend reviewing the terms of any AI tool or software we help you implement, as those providers have their own usage conditions, pricing, and service levels that are independent of our engagement.

To the fullest extent permitted under Malaysian law, our total liability in connection with any engagement is limited to the fees paid by you for that specific engagement.

10. Third-Party Tools and Services

We may recommend or assist in setting up third-party software tools during an engagement. These tools are governed by their own terms of service, and your use of them constitutes agreement with those terms. We are not a reseller or agent of any software provider and do not receive commission on tool subscriptions unless stated otherwise in your engagement letter.

11. Data and Privacy

We handle personal data in accordance with our Privacy Policy and the Personal Data Protection Act 2010 (Malaysia). By engaging our services, you acknowledge that we will process personal data as described in that policy.

12. Disputes

If any issue arises during or after an engagement, we encourage you to contact us directly first. Most concerns can be resolved through a straightforward conversation.

These terms are governed by the laws of Malaysia. Any disputes that cannot be resolved informally shall be subject to the jurisdiction of the courts of Malaysia.

13. Changes to These Terms

We may update these terms from time to time. The current version will always be published here. For active engagements, material changes will be communicated directly and will not apply retrospectively to work already underway.