What Clients Say
Honest accounts from real engagements.
These are the kinds of experiences clients have shared with us. We include them as they are — including the ones where things took longer than expected.
Back to Home4+
Years in practice
80+
Completed engagements
4.7
Average client rating
2
Working languages
Client Feedback
What people have told us
Ahmad Kamal bin Yusof
Kedai Runcit, Air Itam
Saya tak tahu apa yang patut ditanya pun sebelum jumpa Rahim. Selepas sesi Starting Point Review tu, saya dapat gambaran yang lebih jelas tentang bahagian mana dalam operasi kedai yang boleh dibantu. Laporannya ringkas tapi berguna. Takde paksaan untuk ambil pakej seterusnya pun, which I appreciated.
May 2025
Lena Phua
Café owner, Georgetown
We did the Hands-On Setup Sprint to get a tool helping us draft replies to customer enquiries on WhatsApp. The setup took a bit longer than the month estimate — closer to six weeks — but the team was upfront about that and explained why. Staff took to it once they had a chance to practise. I would say it was worth the fee, though going in expecting a bit more time would be my advice to anyone considering it.
April 2025
Ranjit Nair
Accounting firm, Penang Hill
Three months into the Ongoing Advisory Partnership now. It has become a useful habit — the monthly sessions keep me honest about what is actually working and what just seemed like a good idea. Rahim is direct when something is not pulling its weight, which I find more helpful than someone who just tells you what you want to hear.
May 2025
Stephanie Wong
Online retail, Bukit Mertajam
I had a review done in March. The conclusion was actually that the tools I was already using were fine for my scale and there was not much worth adding at this point. I appreciated that — it was not what I expected, but it saved me from spending time on something that would not have helped. Honest advice is rare.
March 2025
Hanisah Abdul Razak
Tailoring shop, Balik Pulau
Bahasa Malaysia boleh guna dalam sesi, which made a real difference for my staff. Nur Aishah yang handle scheduling was very responsive too — she followed up without being pushy. The written summary was surprisingly readable. My husband who handles the books could understand it without me explaining everything.
April 2025
Kevin Tan
Small logistics operator, Jelutong
Started with a review six months ago and moved into the sprint a couple of months later. The tool we set up has taken some repetitive work off my plate — specifically, drafting responses to standard delivery status queries. Nothing flashy, but genuinely useful. The team stayed available for questions after the sprint ended too, which I had not expected.
May 2025
Case Studies
How some engagements unfolded
These summaries describe the kind of progress clients have made. Names and details have been generalised.
A food business reducing time spent on customer queries
Starting Point Review → Hands-On Setup Sprint · 8 weeks total
Challenge
The owner was answering the same WhatsApp questions about opening hours, menu, and order process many times each day. It was pulling her away from kitchen work during peak hours.
What we did
After a Starting Point Review, we identified a simple AI drafting tool as a good fit. Over the sprint, we configured it with her common reply templates and trained her one staff member who handles messages. We kept the approach simple on purpose.
Outcome
Routine customer messages are now handled more consistently. The owner estimates she saves around 45 minutes per weekday on repetitive replies. The tool still requires a human check before sending, which she prefers.
~45 min/day recovered
A professional services firm reviewing its processes
Starting Point Review · Single session
Challenge
A small accounting practice had read about AI tools for document handling and wanted an outside view before investing time or money. The principal was concerned about data privacy and uncertain which claims to trust.
What we did
We conducted a Starting Point Review focused on their document workflow. We examined which steps were genuinely repetitive and where automation would require too much sensitive data to be practical. We gave an honest picture of both possibilities and limits.
Outcome
The review confirmed that two specific drafting tasks were suitable for AI assistance, while the document-handling tasks they originally had in mind were not — due to client data sensitivity. The firm implemented the two simpler tasks themselves using our written summary as a guide.
2 tasks identified and implemented
A retail shop building a long-term advisory relationship
Ongoing Advisory Partnership · 6 months active
Challenge
A small garment retailer had already adopted one AI tool independently but was finding it drifted from being useful to just being there. The owner wanted ongoing support rather than a one-off review.
What we did
Monthly sessions review how the tool is actually being used. Where it has drifted, we recalibrate. We have also recommended two small additions over six months and advised against one that seemed appealing but would have added complexity with little benefit.
Outcome
The original tool is now used consistently across the team. Staff report the monthly sessions are helpful — it keeps things from getting stale. The owner has continued the partnership and says the main benefit is having someone external to check her thinking with.
Consistent adoption · 6+ months
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Phone
+60 4-263 7481Address
64, Lebuh Pantai, 10300 George Town
Hours
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Sat: 10am–1pm
Credentials
Professional affiliations
MDEC SME Advisor
Listed with Malaysia Digital Economy Corporation's SME advisory network since 2023
Penang SME Association
Active member contributing to knowledge-sharing sessions for local business owners
AI Literacy Programmes
Completed structured AI literacy and responsible deployment programmes, 2022–2024
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